Here you can find solutions to the most common problems that you may encounter during the use of RedLeaf Inc.'s products.
If your product doesn't work, make sure that:
- Power is connected to the product and the Power LED is on.
- The network connection is up and running.
- The product is updated to the latest firmware version.
Reset to default factory settings if none of the above works.
How do I reset my RedLeaf product to the factory default settings?
What is a network IP camera?
Does the f-stop matter when choosing a lens?
How do I include video from my RedLeaf network camera on a web page?
How can I assign a static IP address to my RedLeaf camera when routine methods fail?
Where can I find the password for my RedLeaf product?
Which web browsers support RedLeaf video products?
Why can't I access my RedLeaf network camera from the Internet? I can access the camera locally.
How can I record images/video from RedLeaf video products?
What camera housing should I use and at what IP Rating?
What is the maximum distance I can run 12VDC when powering a camera?
How do I report a broken or faulty product?