Home > Support > FAQ

FAQs


Here you can find solutions to the most common problems that you may encounter during the use of RedLeaf Inc.'s products.

If your product doesn't work, make sure that:

  • Power is connected to the product and the Power LED is on.
  • The network connection is up and running.
  • The product is updated to the latest firmware version.

Reset to default factory settings if none of the above works.

1 .

How do I reset my RedLeaf product to the factory default settings? 

2 .

What is a network IP camera?

3 .

Does the f-stop matter when choosing a lens?

4 .

How do I include video from my RedLeaf network camera on a web page?

5 .

How can I assign a static IP address to my RedLeaf camera when routine methods fail? 

6 .

Where can I find the password for my RedLeaf product? 

7 .

Which web browsers support RedLeaf video products?

8 .

Why can't I access my RedLeaf network camera from the Internet? I can access the camera locally. 

9 .

How can I record images/video from RedLeaf video products?

10 .

What camera housing should I use and at what IP Rating?

11 .

What is the maximum distance I can run 12VDC when powering a camera?

12 .

How do I report a broken or faulty product? 

RedLeaf Security small logo
Newsletter

Enter your email address to receive

news and updates from RedLeaf Inc.

 

Follow us: