Home > Support > Warranty

Warranty Coverage

RedLeaf warrants to the original purchaser that RedLeaf’s products (the “Products”) are free from defects in material and workmanship for a period of one (1) year from the date of original purchase, unless a different period is otherwise expressly stated below (the “Warranty Period”). RedLeaf’s obligation under this warranty is expressly limited to supplying replacement parts, repairing, or replacing, at its sole option, any product which RedLeaf, in its sole judgment and discretion, determines contained a defect in materials or workmanship at the time of shipment from RedLeaf.  This warranty does not include on-site service or removal and re-installation costs. This warranty is valid only on RedLeaf products and is subject to the limitations and exceptions listed below.
For a warranty claim to be valid, you must give full and reasonable written notice to RedLeaf of the defect within thirty (30) days of your discovery of the defect, but in no event later than the last day of the Warranty Period. On receipt of any such written notice, RedLeaf will, as soon as reasonably practicable, cause to be repaired (or, at the sole option of RedLeaf, have replaced) the defect(s) identified by the notice.
REDLEAF’s SOLE RESPONSIBILITY IS TO REPAIR OR REPLACE DEFECTIVE ITEMS OF WHICH REDLEAF SHALL HAVE RECEIVED TIMELY AND PROPER NOTICE AS PROVIDED HEREIN.  ALL REPAIRS PERFORMED BY REDLEAF AND ALL REPLACEMENT OF PARTS BY REDLEAF SHALL BE SUBJECT TO THE SAME LIMITED WARRANTY PROVIDED HEREIN AND THE SAME DISCLAIMERS OF OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR SPECIFIED USE AND THE DISCLAIMER OF LIABILITY FOR ANY AND ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES.
If any person or entity other than RedLeaf repairs or replaces parts on the Products without the prior written consent of RedLeaf, this limited warranty shall be void with respect to the part or component of the Products so repaired or replaced, and with respect to any other part or component related thereto.
When a product or part is exchanged the replacement part replacement hardware becomes the property of the original purchaser and all hardware or part thereof that is replaced shall become the property of RedLeaf. This limited warranty is applicable in all countries and may be enforced by contacting RedLeaf support worldwide.
 
Exclusions and limitations:
THIS WARRANTY DOES NOT COVER: malfunction, defect, failure, or damage (1) caused by or resulting from impact, mishandling, tampering, or use contrary to the applicable instruction manual; (2) arising from ordinary wear and tear, wind, fires, storm, earthquake, incorrect power line voltage, inadequate or improper lighting, adverse weather conditions or other acts of God or nature, your or operators abuse or neglect, misuse, accident or mishap; (3) arising from shipping; (4) arising from work, repairs or alterations performed by others than RedLeaf; (5) arising from routine cleaning, normal cosmetic and mechanical wear and tear; and/or (6) to parts or accessories manufactured by persons other than RedLeaf and warranted by such persons (7) caused by or resulting from faulty and improper installation, Maintenance, service, repair and/or alteration in any way that is not contemplated in the documentation for the product or carried out with RedLeaf consent in writing, operational adjustments covered in the operating manual for the product or normal maintenance (8) if the product has had the model or serial number altered, defaced or removed (9) to consumable (such as batteries) (10) to RedLeaf products purchased from an unauthorized distributor/reseller.
 
Notes:
  • If the product is to be used outdoors or in dusty, humid, or other hostile environment , it must be suitably protected.
  • Further, camera products specifically, must be protected, whether in use or not, from exposure to direct sunlight or halogen light – which may damage the camera image sensor. This applies to both indoor and outdoor use of the cameras.
  • For camera products supplied without a lens, extreme should be used when mounting a lens on these products. Damage to the product due to incorrectly mounted lenses will in invalidate this limited hardware warranty.
  • Failure to comply with any of the aforementioned requirements will invalidate this limited hardware warranty.
  • Costumers are advised to make beak-up copies of all software and data sent to or accompanying product sent to service center. RedLeaf is not responsible for any damage or removing programmers’ data or video records which are stored.
 
 
LIMITATION OF LIABILITY
 
THE LIABILITY OF REDLEAF, IF ANY, AND PURCHASER'S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT,  SHALL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH SUCH  CLAIM IS MADE.  IN NO EVENT SHALL REDLEAF BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR  CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR  DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON  WHATSOEVER.
 
DISCLAIMER OF WARRANTY
 
THIS LIMITED WARRANTY IS EXCLUSIVE, IS REDLEAF’S ONLY WARRANTY, AND IS EXPRESSLY IN LIEU OF ANY OTHER EXPRESS OR IMPLIED WARRANTIES. REDLEAF HEREBY DISCLAIMS ANY AND ALL OTHER WARRANTIES AND WARRANTIES THAT MAY BE IMPLIED BY LAW, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND OF FITNESS FOR A PARTICULAR PURPOSE OR SPECIFIED USE.  TO THE MAXIMUM EXTENT PERMITTED BY LAW, REDLEAF, ITS SUBSIDIARIES, AND PARENTS SHALL NOT BE RESPONSIBLE FOR AND HEREBY DISCLAIMS ALL LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCURRED BY YOU OR ANY OTHER PERSON OR ENTITY  HOWEVER CAUSED, WHETHER BY THE NEGLIGENCE OF REDLEAF OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY LIABILITY (i) FOR LOST REVENUES,  LOST PROFITS, LOSS OF USE, THE COST OF DATA RECOVERY FROM HARD DISK DRIVES, THE VALUE OF DATA THAT CANNOT BE RECOVERED FROM HARD DISK DRIVES,  OR  ANY OTHER COMMERCIAL LOSSES OF ANY TYPE; (ii) FOR INJURY TO OR DEATH OF ANY PERSONS IN CONNECTION WITH THE PRODUCTS; AND (iii) LIABILITY WHICH YOU HAVE TO ANY OTHER PERSON, IRRESPECTIVE OF WHETHER SUCH LIABILITIES WOULD OTHERWISE ARISE FROM STATUTE, NEGLIGENCE, CONTRACT, STRICT LIABILITY, OR OTHERWISE. ALL RIGHTS GRANTED TO YOU UNDER THIS LIMITED WARRANTY ARE CONDITIONED UPON AND SHALL ONLY ARISE IF THEY ARE EXERCISED IN THE MANNER DESCRIBED AND ARE LIMITED TO THE ONE, SOLE AND EXCLUSIVE REMEDY OF REPAIR OR REPLACEMENT, AS SPECIFIED HEREIN. THIS LIMITED HARDWARE WARRANTY MAY BE SUBJECT TO CHANGE BY REDLEAF COMPANY ANYTIME WITHOUT PRIOR NOTICE.
RedLeaf Security small logo
Newsletter

Enter your email address to receive

news and updates from RedLeaf Inc.

 

Follow us: